Hotel Terramar has a Quality Management System certified according to the UNE-EN-ISO 9001:2015 standard, which is developed and updated annually. The management and the entire hotel team are fully COMMITTED to exceeding our guests' expectations and aim to be a benchmark hotel in the Empordà-Costa Brava tourist destination.
Our regular service protocols have been enhanced with reinforced safety and disinfection measures to ensure guests' trust and highest satisfaction during their stay.
Currently, the hotel team works continuously to ensure compliance with the commitments made to our guests, through the ongoing improvement of our products and services, striving for the highest efficiency in our management system.
To achieve the COMMITMENT TO CONTINUOUS IMPROVEMENT and EXCELLENCE, Hotel TERRAMAR's management focuses its LEADERSHIP on the following aspects:
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Seeking MAXIMUM CUSTOMER SATISFACTION, which is essential for customer loyalty. We all contribute to the wellbeing and comfort of our guests, who seek more personalized, friendly, and pleasant treatment, always with a positive attitude, kindness, and a warm smile.
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Offering SAFE FACILITIES AND SPACES, which has required the adaptation of cleaning and hygiene processes to ensure the safety of both guests and staff.
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Recognizing the HUMAN TEAM as one of the key factors of our success, with ongoing training being crucial to business growth. Staff loyalty is essential to secure their commitment.
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We INNOVATE and continuously improve all our services and facilities, adapting them to new customer needs, and thereby standing out from the competition.
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We seek the COMMITMENT of our PARTNERS (contractors, suppliers) to comply with applicable regulations and ensure the quality of the contracted products and services.
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We PROMOTE ENVIRONMENTAL RESPONSIBILITY by implementing action, control, and prevention/correction measures to REDUCE environmental impact, minimizing the consumption of natural resources and raw materials.
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We COMPLY with current LEGISLATION and QUALITY STANDARDS applicable to us.
Management will allocate the Human and Material Resources it deems necessary to achieve these policies.
In Llafranc, the section of the Camí de Ronda that leads to Calella de Palafrugell is especially stunning. The path winds between cliffs, pine trees, and postcard-perfect views of the Mediterranean Sea. It’s an easy walk and reveals hidden spots like small coves and natural viewpoints.
It’s an ideal experience for lovers of nature, gentle hiking, and photography, with the added charm of a peaceful atmosphere and the authentic landscapes of the Costa Brava.
Located in a privileged setting in the bay of Llafranc and sheltered by Cape Sant Sebastià, the Port of Llafranc is a charming small marina. Inaugurated in 1970 and managed by the Llafranc Yacht Club, it offers 140 berths and high-quality nautical services. An ideal spot to enjoy the sea and discover the nautical spirit of the Costa Brava.
In Llafranc, the section of the Camí de Ronda that leads to Calella de Palafrugell is especially stunning. The path winds between cliffs, pine trees, and postcard-perfect views of the Mediterranean Sea. It’s an easy walk and reveals hidden spots like small coves and natural viewpoints.
It’s an ideal experience for lovers of nature, gentle hiking, and photography, with the added charm of a peaceful atmosphere and the authentic landscapes of the Costa Brava.
Located in a privileged setting in the bay of Llafranc and sheltered by Cape Sant Sebastià, the Port of Llafranc is a charming small marina. Inaugurated in 1970 and managed by the Llafranc Yacht Club, it offers 140 berths and high-quality nautical services. An ideal spot to enjoy the sea and discover the nautical spirit of the Costa Brava.
